Third Party Services
For customers who are either not directly on our network or in a servicable area of our network.
Not in the vine network footprint?
Thats OK! Vine Network partners with other carriers and we buy wholesale access to third-party networks outside of our network footprint. Review the summary below and choose the one most appropriate for you. If you are still not sure, please call through to our office and one of our lovely staff members will help you out.
Click on one of the images below to see our offerings.
Not in our Fibre footprint?
Vine Networks will be offering SMB level NBN based business plans, they will come pre-packaged with NBN Support as supplied to us by our upstream carrier. We will also offer our well renowned Vine Support for all services regardless of it being on our network or with a partner network, our commitment to you remains our priority.
Frequently Asked Questions
If your questions is not answered below, please contact us via our contact page or phone number.
Is the signup process the same as a Vine Service?
No. Vine Networks will receive your signup request, and process it internally to verify that we can
1.) Achieve the speed you have requested (Technology check) and
2.) Validate with our wholesale carrier that we can service the site within your requested time frame
Are there any cancellation fees?
If your service is on a contract then yes, it will typically be calculated based upon how much term is left of the contract, this is a passthrough on what we will be charged.
If you are on a non-contracted service, then no there will not be an ETC applied
How do I pay my Vine bill?
Payment can be arranged via the My Account portal here. Your account credentials were sent to you in your welcome email upon service activation.
How do I change my plan?
You can change your plan by contacting the team on (07) 5405 2500 or by sending an email to support@vinenetworks.com
Note that Vine will have to do some checks to ensure that we can upgrade your service to another speed tier, this will be dependent on the technology servicing your address
Do I need a technician to set up my connection?
You will be notified at the time of signing up whether a site visit will be required, however, in most cases, a technician is generally not required and you will be either provided with a router to operate your service that is pre-configured, or you will be provided credentials and setup instructions if you have your own router/modem (BYOD).
How do I set up my WiFi network?
If you have an I.T company servicing you, you are advised to contact them and request assistance with that, Vine Networks will provide basic assistance on devices supplied by us, but we typically do not setup your internal network for you.
What do I do if my service stops working?
You can contact our customer support team on (07) 5405 2500 for assistance, between 8:30am to 5:00pm Monday to Friday or send us an email to support@vinenetworks.com.au
Can I keep the WiFi modem if I cancel my service?
If you have purchased the router from Vine, then Yes! It is yours to keep and use on any other network as we do not lock the devices. Any equipment that is loaned to the customer remains the property of Vine Direct Pty Ltd. Should the equipment become lost, misplaced, stolen or damaged, the customer will be responsible for the full cost of replacing the equipment, cables and any labour costs associated with the repair or replacement.