The Digitally Connected Office

Vine’s business plans are focused on growth and innovation. The company is constantly exploring new ways to engage with local business. This includes partnerships with other businesses and organisations, as well as developing new technology and features for its network.

Vine Networks has rolled out a premium grade Fibre networks which has a core focus on local business, we pass by or have built into the following business parks.

Northshore Business Park

Bells Creek Business Precinct 

Maroochydore Business Park

Kuluin Business Park

Warana Business Park

Currimundi Business Park

Coolum Beach Business Park

Sippy Downs Business Park

Buderim Business Park

Caloundra West Business Park

Our plans range from 50Mbps to 1Gbps and shortly new plans incorporating multi-gig services on our new XGS-PON network which is currently finalising our rigorous testing regime, up-too 10Gbps can be achieved, with unlimited data and dedicated customer support for business.

Contact us today to upgrade your business’s internet connectivity and enjoy the benefits of our premium optical fibre network.

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Small Business Plans

Entry Level Plan

No Data Caps
$ 99
00 EX
Monthly
  • 50 / 50 Mbps
  • Low Contention*
  • Video Conferencing
  • Cloud Services
  • 1 - 10 Users

Basic Plan

No Data Caps
$ 159
00 EX
Monthly
  • 100 / 100 Mbps
  • Low Contention*
  • Video Conferencing
  • Cloud Services
  • 10 - 15 Users

Mid Range Plan

No Data Caps
$ 299
00 EX
Monthly
  • 250 / 250 Mbps
  • Low Contention*
  • Video Conferencing
  • Cloud Services
  • Up to 25 Users

Power Plan

No Data Caps
$ 499
00 EX
Monthly
  • 500 / 500 Mbps
  • Low Contention*
  • Video Conferencing
  • Cloud Services
  • Up to 25 Users
Popular

Set & Forget Plan

No Data Caps
$ 699
00 EX
Monthly
  • 1000 / 1000 Mbps
  • Low Contention*
  • Video Conferencing
  • Cloud Services
  • 25+ Users


* Vine Networks operates two sets of business networks, Direct Fibre or G-PON, we aim for a max of 8:1 or 16:1 Split/Contention rate on average calculated on the plan sizes, we are up front about this , each building may also be different due to capacity in the area, please check with a Vine consultant

* All prices are excluding GST on all business plans

* Setup/Install Fees apply on all services with the exception of 3 year term contracted services

Speeds to make your
greatest impact.

You really never know just how much you needed fast reliable internet, until you really do need it! Looking for enterprise options? See pricing below.

Multi Gig Plans (Comming Soon)

2.5Gbps Plan

No Data Caps
$ 899
00* EX
Monthly
  • 2.5Gbps / 2.5Gbps*
  • 16:1 Contention
  • Video Conferencing, lots of Uploading!
  • Cloud Services!
  • 1-100 Staff but no heavy demand!
Coming Soon

5Gbps Plan

No Data Caps
$ 1099
00* EX
Monthly
  • 5Gbps / 5Gbps*
  • 16:1 Contention
  • You host a lot of video conferences!
  • Onsite Services backed up to the cloud!
  • Lots of Staff and they are digitally connected!
Coming Soon

10Gbps Plan

No Data Caps
$ 2499
00* EX
Monthly
  • 10Gbps / 10Gbps*
  • 16:1 Contention
  • You dont want to think about speed!
  • Your entire business is in the cloud!
  • You have a lot of staff and they stream a lot!
Coming Soon


* Multi Gig Plans are only available in selected areas where Vine Networks is rolling out its XGS-PON network

* The XGS-PON is split 16 ways per PON port, E.G: 2.5Gbps Plans will go onto a 10G Port and is split 16 ways, 5Gbps Plans the same and 10Gbps Plans the same, PON services are not dedicated and operate within that shared/split pool

* Setup/Install Fees apply on all services with the exception of 3 year term contracted services

Frequently Asked Questions

If your questions is not answered below, please contact us via our contact page or phone number.

After we review your application details and, if no site visit is required, our support team will activate your service same day. You will receive an email confirming your plan, connection settings and credentials to access Vine MyAccount portal.

There are no cancellation fees on our month-to-month service. Your service will disconnect 30 days after initial notice is given. If you are on a contracted service your ETC fees will be the remainder of the term

Payment can be arranged via the My Account portal here. Your account credentials were sent to you in your welcome email upon service activation.

You can change your plan at any time by contacting the team on (07) 5405 2500 or by sending an email to support@vinenetworks.com and a ticket will be created in our system, a Vine Networks support staff member will attend to your request and respond back in as quick a time as possible.

You will be notified at the time of signing up whether a site visit will be required, however, in most cases, a technician is generally not required, but this is dependent on the site and what existing services are in place. 

If you have purchased a router from Vine Network, a technician will come to site and install it for you and also configure it. For third-party modems  also known as BYOD, please check the user manual for instructions or contact our support team to point you in the right direction, we do provide support on BYOD routers, however due to there being so many in the market our support is minimal.

You can contact our customer support team on (07) 5405 2500 for assistance, between 8:30am to 5:00pm Monday to Friday or send us an email to support@vinenetworks.com.au 

After hours tickets will be attended to based upon the nature, urgency and severity of the ticket. Business customers do receive priority service based upon the agreed SLA’s provided at time of signup

If you have purchased the device from Vine Networks, then yes, it is yours to keep and use after you leave.

Any equipment that is loaned to the customer remains the property of Vine Direct Pty Ltd. Should the equipment become lost, misplaced, stolen or damaged, the customer will be responsible for the full cost of replacing the equipment, cables and any labour costs associated with the repair or replacement.

In short yes, however the SLA is dependent on the level of coverage you have contracted to.

However, all business or enterprise services have a natural blanket of priority service, which means Vine will place the majority of its resources in restoring business services first and in order of their SLA agreement.

Please refer to your contract for your SLA and any rebates that might accompany your contract.

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