NBN
Vine will be offering NBN services for both residential and business. Our plans are not the cheapest but we work towards quality over quantity with our NBN services.
NBN Plans
Vine Networks has partnered with a leading carrier for wholesale NBN services, we have opted to pay more to get a better service and support, rather than provide the cheapest NBN plans on the market. All our residential plans are at TC4 category plans.
NBN STREAMER
Typical Evening Speed 40mbps-
50 / 20 Mbps*
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Best effort speed
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Light Streaming Video
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Basic Gaming
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Multiple Devices Plan
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* $99 Connection Fee
Mid Range
Typical Evening Speed 85Mbps-
100 / 40 Mbps*
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Best effort speed
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Streaming & Gaming
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Gaming Downloads
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Great for Streaming
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* $99 Connection Fee
Super Users
Typical Evening Speed 190Mbps-
250 / 25 Mbps*
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Best effort speed
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Streaming & Twitch
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Large Downloads
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The Party House Plan
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* $99 Connection Fee
GIVE ME MORE!
Typical Evening Speeds 540Mbps-
1000 / 50 Mbps*
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Best effort speed
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Streaming Video
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Gaming Downloads
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Need A Life Plan
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* $99 Connection Fee
* Speeds are subject to busy periods and network load, typical peak period is between 6PM & 11PM, all presented speeds are best efforts and based on the technology used by the NBN for your site
* Speeds quoted are based on a maximum theoretical capability, but is subject to the technology being used, users may not receive the full speeds when on copper based services such as FTTN or FTTC technologies.
Not in our Fibre footprint?
Vine Networks will be offering SMB level NBN based business plans, they will come pre-packaged with NBN Support as supplied to us by our upstream carrier. We will also offer our well renowned Vine Support for all services regardless of it being on our network or with a partner network, our commitment to you remains our priority.
SMB NBN 100
*TC4 Service: Best Efforts Applied-
100 / 40 Mbps **
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Best effort speed
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NBN Support Package
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Includes 1 Static IP
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5-7 Users
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* $99 Connection Fee
SMB NBN 250
*TC4 Service: Best Efforts Applied-
250 / 100 Mbps **
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Best effort speed
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NBN Support Package
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Includes 1 Static IP
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10 or More users
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* $99 Connection Fee
SMB NBN 500
*TC4 Service: Best Efforts Applied-
500 / 200 Mbps **
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Best effort speed
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NBN Support Package
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Includes 1 Static IP
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15+ Users
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* $99 Connection Fee
SMB NBN 1000
*TC4 Service: Best Efforts Applied-
1000 / 400 Mbps **
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Best effort speed
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NBN Support Package
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Includes 1 Static IP
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20+ Users
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* $99 Connection Fee
** Speeds are subject to busy periods and network load, business TC4 services come with NBN support bundled/packaged into the price, Vine purchases the Business NBN Service support package. For clarity this is a TC4 grade service offering and not a Enterprise Ethernet service, Vine purchases an enhanced support package to try and deliver near business grade service.
* Speeds quoted are based on a maximum theoretical capability but is subject to the technology being used. Vine Networks does not offer the above services to customer sites that are restricted to FTTN or FTTC technologies and must be eligible for Fibre to the Premises services.
NOTE: Vine does not offer Enterprise Ethernet Services, Vine may elect to offer a Telstra Wholesale service if NBN TC4 is not appropriate for your business. Vine Networks only offers third-party services where our own network is not present.
Frequently Asked Questions
If your questions is not answered below, please contact us via our contact page or phone number.
Is the signup process the same as a Vine Service?
No. Vine Networks will receive your signup request, and process it internally to verify that we can
1.) Achieve the speed you have requested (Technology check) and
2.) Validate with our wholesale carrier that we can service the site within your requested time frame
Are there any cancellation fees?
If your service is on a contract then yes, it will typically be calculated based upon how much term is left of the contract, this is a passthrough on what we will be charged.
If you are on a non-contracted service, then no there will not be an ETC applied
How do I pay my Vine bill?
Payment can be arranged via the My Account portal here. Your account credentials were sent to you in your welcome email upon service activation.
How do I change my plan?
You can change your plan by contacting the team on (07) 5405 2500 or by sending an email to support@vinenetworks.com
Note that Vine will have to do some checks to ensure that we can upgrade your service to another speed tier, this will be dependent on the technology servicing your address
Do I need a technician to set up my connection?
You will be notified at the time of signing up whether a site visit will be required, however, in most cases, a technician is generally not required and you will be either provided with a router to operate your service that is pre-configured, or you will be provided credentials and setup instructions if you have your own router/modem (BYOD).
How do I set up my WiFi network?
If you have an I.T company servicing you, you are advised to contact them and request assistance with that, Vine Networks will provide basic assistance on devices supplied by us, but we typically do not setup your internal network for you.
What do I do if my service stops working?
You can contact our customer support team on (07) 5405 2500 for assistance, between 8:30am to 5:00pm Monday to Friday or send us an email to support@vinenetworks.com.au
Can I keep the WiFi modem if I cancel my service?
If you have purchased the router from Vine, then Yes! It is yours to keep and use on any other network as we do not lock the devices. Any equipment that is loaned to the customer remains the property of Vine Direct Pty Ltd. Should the equipment become lost, misplaced, stolen or damaged, the customer will be responsible for the full cost of replacing the equipment, cables and any labour costs associated with the repair or replacement.