Legal
Privacy, terms and conditions….
Residential - Critical Information Summary
Vine Networks provides a Critical Information Summary (CIS) document as required by regulation, which provides information around the services you have purchased from Vine Networks – Choose this PDF if you are a residential customer.
Business & Enterprise - Critical Information Summary
Vine Networks provides a Critical Information Summary (CIS) document as required by regulation, which provides information around the services you have purchased from Vine Networks – Choose these PDFs if you are a small business or enterprise customer.
Standard Terms & Conditions (Vine Direct)
Discover the importance of our Terms and Conditions. We encourage you to explore the guidelines that govern our services, ensuring transparency, fairness, and a clear understanding of your rights and responsibilities. Read our Terms and Conditions to ensure a mutually beneficial partnership with Vine Networks.
Wholesale Standard Terms & Conditions
Our Standard form of Agreement is a critical component in doing business with Vine Networks.
We encourage you to explore what governs our wholesale services, ensuring transparency, fairness, and a clear understanding of your rights and responsibilities. Read our Terms and Conditions to ensure a mutually beneficial partnership with Vine Networks.
Wholesale Fibre Schedule & SLA
Our Standard service schedule and SLA document is a critical component in doing business with Vine Networks, this covers our Wholesale services and our Business/Enterprise services.
We encourage you to explore how our service schedule and SLA’s function, ensuring transparency, fairness, and a clear understanding of your rights and responsibilities. Read our Terms and Conditions to ensure a mutually beneficial partnership with Vine Networks.
Free Router & Zero Install Charge - Terms & Conditions
Vine Networks from time to time will offer free router options, this option is based upon the following conditions being met.
- You agree to a 2-year term as part of your signup process
- Ownership is transferred to you in full upon completion of the term or if the device is paid for in full at any time during your service period, this may also result in the 2 year contract ending if the time has exceeded a 12 month period which pays back the installation charge
- Devices may become locked upon failing to complete the agreed upon terms
Vine Networks from time to time also provides a free installation service, this option is based upon the following conditions being met:
- You sign up to a 12 month agreement instead of a month to month plan
- You purchase a router from Vine in which a technician will be dispatched to do the install (Only available on Vines own network, not available on third-party services)
Vine Networks also offers a free installation upon the purchase of router, this is a limited offer and Vine may withdraw this offer at any time.
Privacy
If you’re wondering how we collect and store your data. Please use the link below to view our full privacy policy.