Careers @ Vine
Vine is always on the lookout for great talent, see below for a list of open employment oppertunities.
Careers @ Vine Networks
To apply for a position at Vine please fill out the form below, make sure you include both your CV and your Cover Letter and add any additional notes. Vine will review all applications and whilst we will endeavour to respond back to you, responses may be delayed due to the volume of applicants.
Frequently Asked Questions
If your questions is not answered below, please contact us via our contact page or phone number.
What happens after I submit my application?
After we review your application details and, if no site visit is required, our support team will activate your service same day. You will receive an email confirming your plan, connection settings and credentials to access Vine MyAccount portal.
Are there any cancellation fees?
There are no cancellation fees on our month-to-month service. Your service will disconnected 30 days after initial notice is given.
How do I pay my Vine bill?
Payment can be arranged via the My Account portal here. Your account credentials were sent to you in your welcome email upon service activation.
How do I change my plan?
You can change your plan at any time by contacting the team on (07) 5405 2500 or by sending an email to resident@vinenetworks.com
Do I need a technician to set up my connection?
You will be notified at the time of sign up whether a site visit will be required however, in most cases, a technician is generally not required.
How do I set up my WiFi network?
Our WiFi modems come preconfigured to work on our network only requiring your account credentials to get started.
For third-party modems, please check the user manual for instructions or contact our support team to point you in the right direction.
What do I do if my service stops working?
You can contact our customer support team on (07) 5405 2500 for assistance, between 8:30am to 5:00pm Monday to Friday or send us an email to resident@vinenetworks.com.au
Can I keep the WiFi modem if I cancel my service?
Any equipment that is loaned to the customer remains the property of Vine Direct Pty Ltd. Should the equipment become lost, misplaced, stolen or damaged, the customer will be responsible for the full cost of replacing the equipment, cables and any labour costs associated with the repair or replacement.